be99o Privacy Policy

be99o collects personal data through several channels: directly from you during registration and account management, automatically through your use of the platform, and from third-party service providers involved in identity verification and payment processing. The categories of data we collect are described below.

1.1 Registration and Account Data

When you create a be99o account, we collect the following information that you provide voluntarily:

• Full legal name as it appears on your Bangladesh National ID card or passport;
• Date of birth — used to verify that you meet the 18+ age requirement;
• Residential address in Bangladesh (city, district, postal code);
• Mobile phone number linked to your preferred mobile payment method (bKash, Nagad, or Rocket);
• Email address — used for account communications and security alerts;
• Username and hashed password — passwords are never stored in plaintext.

1.2 Identity Verification (KYC) Data

Prior to processing your first withdrawal, be99o requires Know Your Customer (KYC) verification. As part of this process we collect:

• Scanned or photographed copies of your Bangladesh National Identity Card (NID) — front and back — or a valid Bangladeshi passport photo page;
• A facial photograph or selfie submitted alongside the identity document, where required for liveness verification;
• Any additional documentation requested in cases of enhanced due diligence, such as proof of address (utility bill or bank statement issued within 90 days).

KYC documents are processed by our identity verification partner and stored in encrypted form. They are not shared with game providers or marketing partners.

1.3 Financial Transaction Data

We record details of every deposit and withdrawal transaction on your account, including the transaction amount in Bangladeshi Taka, the date and time, the payment method used (bKash, Nagad, Rocket, bank transfer), and the transaction reference number assigned by the payment provider. We do not store full payment account credentials — mobile wallet PINs, bank card numbers, and banking passwords are handled exclusively by the respective payment provider APIs and never pass through or reside on be99o servers.

1.4 Technical and Usage Data

When you access be99o, our systems automatically collect certain technical data, including:

• IP address and approximate geographic location (city level);
• Device type, operating system, and browser version;
• Session start and end times, pages visited, and features used;
• Game history: games played, bet amounts, win/loss outcomes, and session durations;
• Referral source (how you arrived at be99o, e.g., direct URL, search engine).

This technical data is used for fraud prevention, responsible gaming monitoring, platform performance analysis, and customer support purposes.

1.5 Communications Data

If you contact be99o's support team via live chat or email, we retain a record of that correspondence, including the content of messages, timestamps, and any files or screenshots shared. These records are used to resolve disputes, improve support quality, and maintain an audit trail of interactions.

be99o processes your personal data only for specific, clearly defined purposes. We do not process data in ways that are incompatible with those purposes. The lawful bases and specific uses for which we process your data are set out below.

2.1 Account Administration and Service Delivery

The primary use of your personal data is to deliver the be99o service to you: creating and managing your account, processing deposits and withdrawals via bKash, Nagad, Rocket, and supported banks, crediting bonuses, and providing access to all games including cricket betting, live casino, slots, dice, and earn-money products. Without this processing, we cannot provide the service.

2.2 Identity Verification and Fraud Prevention

be99o is committed to operating a secure, fraud-free platform. We use your registration and KYC data to verify your identity, confirm that you meet the 18+ age requirement, and detect and prevent fraudulent activity including duplicate accounts, stolen identity usage, unauthorised access, and money laundering. Transaction data and IP logs are cross-referenced against fraud indicators in real time.

2.3 Responsible Gaming Monitoring

We analyse your gaming activity data — including session frequency, bet sizes, deposit patterns, and time spent on the platform — to identify potential signs of problem gambling. Where our systems flag a concern, our responsible gaming team may reach out to offer support tools such as deposit limits, session timers, or self-exclusion. This processing is carried out in your genuine interest and in fulfilment of our responsible gaming obligations. For more detail, visit our Responsible Gaming page.

2.4 Customer Support

Communications data (live chat and email history) is used exclusively to resolve your support queries, maintain a record of commitments made by our support team, and improve the quality of our customer service over time. Support records are not used for marketing purposes.

2.5 Legal and Regulatory Compliance

Certain data processing is required by law or necessary to comply with anti-money laundering (AML) obligations, age verification requirements, and requests from competent authorities in Bangladesh. We will retain and disclose data as required by applicable legal obligations. We will not notify you of such disclosures where doing so would interfere with a legal investigation.

2.6 Platform Improvement and Analytics

Aggregated, anonymised technical and usage data is used to understand how players interact with the be99o platform, identify performance bottlenecks, prioritise new features, and improve game selection and user experience. This analytics processing does not involve individual identification of players.

2.7 Marketing Communications

With your explicit consent, we may send you promotional communications about be99o offers, seasonal bonuses (such as BPL season promotions, Eid bonus offers, or Pohela Boishakh rewards), new game launches, and platform updates. You may withdraw this consent and opt out of marketing communications at any time by contacting support or updating your account notification preferences. Opting out of marketing does not affect your ability to use the platform.

be99o uses cookies and similar technologies to enable platform functionality, maintain your session state, and gather anonymised analytics about platform usage. This section explains the types of cookies we use and how you can manage them.

3.1 Essential Cookies

Essential cookies are strictly necessary for the be99o platform to function. They maintain your login session, remember your account preferences (such as language and display settings), and protect against cross-site request forgery (CSRF) attacks. You cannot opt out of essential cookies while using the platform, as they are fundamental to its operation.

3.2 Analytics Cookies

We use first-party analytics cookies to understand aggregate player behaviour on the platform — for example, which game categories are most frequently visited, where players drop off during the registration journey, and how long average gaming sessions last. This data is processed in anonymised, aggregated form. We do not use Google Analytics or other third-party analytics platforms that share data with external advertising networks.

3.3 Preference Cookies

Preference cookies remember choices you make on the platform — such as your last-selected payment method, preferred game sorting order, or responsible gaming limit settings — so that you do not need to re-enter them each time you log in. These cookies contain no personally identifiable information beyond an anonymised session token.

3.4 What We Do Not Use

be99o does not use third-party advertising cookies, retargeting pixels, cross-site tracking technologies, or social media tracking scripts. We do not embed Facebook, Google, or any other advertising platform's tracking code on the be99o website. Your browsing activity on be99o is not shared with advertising networks.

3.5 Managing Your Cookie Preferences

You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, block only third-party cookies, or clear existing cookies. Please note that blocking essential cookies will prevent you from logging in to your be99o account. Instructions for managing cookies in common browsers are available in each browser's help documentation.

be99o does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each specific purpose.

4.1 Payment Processors

To process your deposits and withdrawals, we share transaction-specific data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank. The data shared is limited to what is required to process the specific transaction: your registered mobile number or account reference, the transaction amount in BDT, and a platform-generated transaction reference. Each payment provider operates under its own privacy policy and security framework. be99o is not responsible for data handling by third-party payment processors once data has been transmitted to them via their secure API.

4.2 Identity Verification Partner

For KYC verification, we work with a trusted identity verification service provider. Your KYC documents (NID, passport, selfie) are transmitted to this partner via an encrypted connection solely for the purpose of identity and age verification. The partner is contractually prohibited from using your data for any other purpose. Upon completion of verification, the document images are stored in encrypted form and are not re-transmitted to any other third party.

4.3 Game Providers

be99o's game catalogue is powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game from one of these providers, a session token is exchanged between be99o and the provider to authenticate your gaming session. This token does not contain your full personal information — it identifies the session, not your personal identity. Game providers do not receive your name, address, phone number, or payment details.

4.4 Legal and Regulatory Disclosure

be99o may be required to disclose your personal data to competent authorities in Bangladesh or internationally in response to a lawful court order, regulatory investigation, or anti-money laundering inquiry. In such cases, we will disclose only the specific data requested and will not volunteer additional information beyond the legal requirement.

4.5 Business Transfers

In the event that be99o undergoes a restructuring, acquisition, or transfer of business operations, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to the data controller before the transfer takes effect. The acquiring entity will be bound by the same privacy obligations as those described in this Policy.

5.1 Retention Periods

be99o retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to your identity. Anonymised aggregate data (such as platform-wide game statistics) may be retained indefinitely as it no longer constitutes personal data.

5.2 Security Measures

be99o employs a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in transit: All data exchanged between your browser or app and our servers is encrypted using TLS 1.3. This includes login credentials, payment data, and any personal information submitted via forms;
• Encryption at rest: Personal data and KYC documents stored on our servers are encrypted using AES-256 encryption. Encryption keys are managed separately from the data they protect;
• Access controls: Access to personal data within be99o's internal systems is restricted on a strict need-to-know basis. Staff members who do not require access to your personal data to perform their duties cannot view it;
• Two-factor authentication: All internal staff accounts with access to player data are protected by multi-factor authentication;
• Penetration testing: be99o's platform infrastructure undergoes regular third-party security assessments to identify and remediate vulnerabilities before they can be exploited;
• Audit logging: All access to personal data records within our internal systems is logged with a timestamp and the identity of the accessing staff member. These logs are reviewed regularly for anomalies.

5.3 Data Breach Response

Despite robust security measures, no system can guarantee absolute protection against all threats. In the event of a personal data breach that poses a risk to your rights and freedoms, be99o will notify affected Players via their registered email address and platform notification within 72 hours of becoming aware of the breach. The notification will describe the nature of the breach, the data affected, the steps be99o has taken to contain it, and the recommended actions you should take to protect yourself.

As a player on be99o, you hold the following rights in relation to your personal data. These rights may be exercised at any time by contacting our support team via live chat or by email at [email protected]. We will respond to all data rights requests within 30 calendar days of receipt.

• Right of Access: You have the right to request a copy of all personal data that be99o holds about you. We will provide this in a structured, readable format. There is no fee for a first access request in any 12-month period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Account details such as email address and phone number can be updated directly in your account settings after login. Changes to identity-linked data (name, date of birth) require submission of updated KYC documentation.
• Right to Erasure: You have the right to request deletion of your personal data. We will comply with this request unless the data is subject to a legal retention obligation (such as the 5-year post-closure retention of KYC documents for AML compliance). Where erasure is not possible in full, we will explain which data must be retained and why.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute over data accuracy is being resolved.
• Right to Data Portability: You may request that we provide your personal data in a machine-readable format (JSON or CSV) so that it can be transferred to another service provider of your choice.
• Right to Object to Marketing: You have the absolute right to opt out of marketing communications at any time. Submit an opt-out request via live chat or email and we will remove you from all marketing lists within 5 business days.
• Right to Withdraw Consent: Where our processing of your data is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

7.1 Changes to This Privacy Policy

be99o reserves the right to update or amend this Privacy Policy at any time. We will notify active players of material changes — those that affect how your data is collected, used, shared, or protected — via the platform's internal notification system and by email to your registered address at least 14 days before the changes take effect. The updated Policy will be published at this URL with a revised "Last Reviewed" date shown at the top of the page.

If you continue to use be99o after the effective date of a revised Privacy Policy, your continued use constitutes acceptance of the updated terms. If you do not agree to the revised Policy, you must close your account before the effective date. Continued access after that date will be treated as acceptance.

Minor changes — such as clarifications of existing practices, correction of typographical errors, or reordering of sections for readability — will be published without individual notification but will always be reflected in the "Last Reviewed" date shown on this page.

7.2 Contact Us About Your Privacy

If you have any questions, concerns, or complaints about how be99o processes your personal data, or if you wish to exercise any of the rights described in Section 6, please reach out to us through any of the following channels:

• 24/7 Live Chat: Available directly on the be99o platform after login. Fastest response for urgent queries.
• Email: [email protected] — please include "Privacy Policy Query" in your subject line for prompt routing to our data team.

We are committed to resolving all privacy-related queries fairly, transparently, and within the timeframes set out in this Policy. If you are not satisfied with our response to a privacy complaint, you retain the right to escalate the matter to the relevant data protection authority in Bangladesh.

7.3 Children's Privacy

be99o is strictly an 18+ platform. We do not knowingly collect or process personal data relating to individuals under the age of 18. If we become aware that an account has been created by or on behalf of a person under 18, we will immediately close the account, void all activity, and securely delete any associated personal data, with the exception of records retained for legal compliance purposes. If you believe a minor has registered on be99o, please contact us immediately at [email protected]. 18+ only. Play responsibly.