Responsible Gaming
at be99o

be99o is built around the idea that online gaming should be an enjoyable, voluntary leisure activity — never a source of financial stress, family conflict, or personal harm. We take our duty of care to every player in Bangladesh seriously, and responsible gaming is not an afterthought here. It is built into the core of how the platform operates.

Our responsible gaming programme covers four areas: prevention (helping players understand the risks of gambling before problems arise), early intervention (identifying patterns of play that may indicate a developing problem), player-controlled tools (giving players the ability to set firm limits on their own activity), and support access (making it straightforward to reach help at any hour of the day).

be99o's support team monitors account activity for indicators of problematic behaviour — such as rapidly escalating deposit amounts, unusually long uninterrupted sessions, and repeated failed attempts to self-exclude or reinstate a closed account. Where such indicators are detected, our team will make proactive contact with the player to offer support and discuss the available tools.

We also believe in transparency. Gambling involves real financial risk. The house edge is a mathematical reality across all casino games, and no betting strategy can guarantee consistent profit over time. Cricket betting, slots, dice, and live casino games are entertainment products — the outcome is uncertain by design. Players should treat any money wagered as the cost of entertainment, not as an investment.

be99o is strictly an 18+ platform. No person under the age of 18 is permitted to register an account, deposit funds, place bets, or participate in any game or promotion offered on the platform. This rule applies without exception across all product areas including cricket betting, live casino, slots, dice, and earn-money features.

How We Verify Age

Every player is required to complete Know Your Customer (KYC) verification before their first withdrawal is processed. This verification requires submission of a valid Bangladesh National Identity Card (NID) or passport, both of which carry a date of birth that our verification partner checks against the 18+ threshold. Accounts where KYC verification reveals the player is under 18 will be closed immediately and all funds returned to the originating payment method, less any bonuses claimed.

Protecting Young People

If you share a device with family members who may be under 18, we strongly recommend the following steps to prevent underage access:

• Never save your be99o username or password in your browser's autofill settings on a shared device;
• Always log out of your be99o account after each session;
• Consider enabling parental-control software on shared devices — tools such as Net Nanny and Kaspersky Safe Kids can block access to gambling websites at the device or network level;
• Keep your payment method PINs (bKash, Nagad, Rocket) confidential and separate from your be99o login credentials.

If you suspect that a minor has gained access to a be99o account, please contact our support team immediately via live chat or at [email protected]. We will act swiftly to investigate and close the account if underage access is confirmed.

One of the most effective ways to maintain healthy gaming habits is to set firm financial boundaries before you start playing — not in the heat of the moment. be99o provides deposit limits and loss limits that you can configure at any time directly within your account settings.

How Deposit Limits Work

A deposit limit places a hard ceiling on the total amount you can deposit into your be99o account over a defined rolling period. Once the limit is reached, any further deposit attempts are automatically declined until the period resets. You may choose from three limit periods:

Reducing a limit takes effect immediately. Increasing a limit or removing a limit entirely requires a 7-day cooling-off period to take effect. This delay is intentional — it protects players from impulsive decisions made during an active losing streak.

How Loss Limits Work

A loss limit monitors your net losses (total amount wagered minus total winnings returned) over the chosen period. Once your net loss reaches the configured threshold, the platform automatically restricts further wagering for the remainder of that period, regardless of how much remaining balance you hold in your account. Loss limits are available on the same daily, weekly, and monthly schedule as deposit limits, starting from a minimum of ৳500 per day.

Setting Your Limits

Limits can be set, reviewed, and reduced at any time via the Responsible Gaming section of your account settings after logging in. If you need help configuring a limit, our 24/7 support team can apply one on your behalf via live chat — in which case the same cooling-off rules apply to any subsequent increases.

Losing track of time while gaming is a common and well-documented pattern. be99o's session and time controls are designed to keep you aware of how long you have been playing and to enforce boundaries you set for yourself in advance.

Session Time Limits

A session time limit closes your active gaming session automatically once the specified duration has elapsed. You choose the limit when setting it up — options range from 30 minutes to 8 hours per session. When your session time is reached, all open games are closed and you are returned to the platform lobby. You may log in again and start a new session, but the fact that a limit was reached is recorded and accessible in your account history.

Reality Check Notifications

Reality check alerts deliver periodic on-screen messages during an active session. Each message shows you the current time in Bangladesh Standard Time (BST, UTC+6), the total duration of your current session, and the net amount wagered since your session began. Alerts can be configured at 15-minute, 30-minute, or 60-minute intervals. The goal is simply to keep you informed — many players find that a brief pause to review how long they have been playing is enough to make a considered decision about whether to continue.

Time-Out (Cool-Off Periods)

A time-out is a short-term voluntary account suspension. Unlike self-exclusion (which is long-term), a time-out is designed for players who want a brief, enforced break without permanently closing their account. Available time-out durations are:

• 24 hours — a single-day pause;
• 1 week — a seven-day break;
• 4 weeks — a one-month break;
• 6 weeks — the maximum time-out duration before the tool transitions into a formal self-exclusion recommendation.

During a time-out, your account is locked, you cannot log in or deposit, and all marketing communications are suspended. Any account balance is preserved and will be available when the time-out period ends. Time-out periods cannot be shortened once activated — this is an important safeguard, not a technical limitation.

Self-exclusion is the most comprehensive responsible gaming tool available on be99o. It is intended for players who recognise that they need a significant break from gambling — whether due to financial pressure, personal health concerns, family circumstances, or simply a desire to stop entirely. We encourage any player who is unsure whether they have a gambling problem to err on the side of caution and use this tool.

Available Self-Exclusion Periods

• 6 months — the minimum self-exclusion period;
• 1 year;
• 3 years;
• 5 years;
• Permanent exclusion — your account is closed indefinitely with no option to reopen it.

What Happens During Self-Exclusion

When a self-exclusion is activated on your be99o account, the following actions are taken immediately:

• Your account is locked and cannot be accessed via any login method;
• Any pending deposit transactions are cancelled and funds returned to your payment method;
• Any available account balance is processed for withdrawal to your registered bKash, Nagad, or Rocket account within 5 business days;
• Your account is removed from all promotional, bonus, and marketing communication lists — you will receive no emails, SMS messages, or push notifications from be99o during the exclusion period;
• Your gaming history and account data are retained for the legally required period but are not actively accessed during the exclusion.

How to Activate Self-Exclusion

Problem gambling can develop gradually and is often difficult to recognise from the inside. The warning signs below are drawn from widely recognised clinical frameworks for identifying gambling-related harm. If you recognise several of these patterns in your own behaviour, we encourage you to act early — the sooner you use the tools available or seek support, the easier recovery is.

If you believe gambling is becoming a problem for you or someone you care about, reaching out is the right move — and the sooner, the better. be99o's support team is available around the clock, and our responsible gaming specialists can help you understand your options, activate any of the tools described on this page, or simply talk through what you are experiencing without judgement.

We understand that discussing a gambling problem can feel difficult, especially in Bangladesh where the topic carries social stigma. Our team handles all responsible gaming contacts with complete discretion and genuine care. You will not be penalised, mocked, or dismissed for raising a concern about your own gambling.

What to Expect When You Contact Us

When you reach out about a responsible gaming concern, our team will:

• Listen to your situation without judgement;
• Explain all available tools and help you choose the most appropriate one for your circumstances;
• Apply any limits, time-outs, or exclusions immediately on your behalf if you request it;
• Provide a written summary of the action taken for your own records;
• Follow up within 48 hours if you have requested a time-out or self-exclusion to confirm the action is in place and to check on your wellbeing.

Additional Guidance for Family Members

If you are a family member or close friend of someone you believe has a gambling problem, you can contact our support team on their behalf. While we are bound by privacy obligations and cannot share account-specific information about another player without their consent, we can advise you on how to approach the conversation, what resources are available, and what steps the affected person can take to get help. Email us at [email protected] with the subject line "Family Responsible Gaming Concern" and a member of our team will respond in confidence.